Refund policy

We do not issue refunds and we do not accept exchanges unless the item you purchased from us is defective. Please note that due to the sensitive nature of the items in our catalogue, all test kits are considered personal health products and are FINAL SALE unless defective. We do not accept cancellations.

DEFECTIVE ITEM

If you receive a defective item, please contact us at nathan@hollywoodtests.com with details of the product and the defect. You will be required to send a photo of the defective item. For this scenario, please state "DEFECTIVE PRODUCT" in the subject line. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product and ship it via the same shipping method you chose at checkout at no additional cost to you.

LUCIRA HEALTH TEST KITS

Please kindly note that if you receive a defective test kit from the brand Lucira Health, you'll need to connect with Lucira Health directly, as they will provide you with a replacement. You can reach them by calling 1-888-582-4724. Please keep the defective test accessible, as they may require some information from it in order to investigate the issue further.

ORDER ERRORS / RECEIVED WRONG ITEMS

If you received the wrong item(s) and the error is on our end, you will be required to send a photo of the item(s) you received to nathan@hollywoodtests.com Please state "WRONG ITEM(S)" in the subject line. Once reviewed, you will be provided with a return shipping label and will be required to return the items back to us. Once the product has been received back to our warehouse, we will then facilitate an exchange.

DELAYS / HOLDS

You understand that if your parcel is delayed in any way or placed in a holding facility, refunds are not facilitated for these issues caused by the shipping provider. All sales are final. Until the status of the parcel has been determined by the shipping partner, we cannot move forward with the claim.

You agree that if you are unable to receive your parcel and it is placed at a holding or postal office, you are responsible to retrieve this parcel within the provided timeframe. If you do not and the parcel is shipped back to us, you assume full responsibility for any additional shipping charges required to ship the parcel back to you. We do not issue refunds or credits for this type of scenario